Dr. Sarah has been my pets' vet for my whole growing up and now my animals as an adult. She is excellent at finding the solution and giving you the options to get the desired outcome. She is very straightforward so I never feel like my arm is being twisted into procedures I don't understand. She also is willing to state her opinion on the issues even though she gives you more options which I appreciate. I will always take my pets to Dr. Sarah. Featuring Zephyr.
My dog gets so excited when we get to the vet and I take that as an excellent sign. Sarah and her team takes such good care of her when we come in and take time to educate me on anything I have questions about. And in emergency situations, they always act quickly and calmly. It’s why we keep coming back!
We were traveling in McAllister and our dog child got sick. I researched and read every vet review within 100 miles. Made decision to try this one. I 100% made the right decision. They took care of Whiskey, ran the appropriate tests and followed up with us the next day. I would literally travel to this place again just so my dog can be assure to have a pleasant and professional health assistance.
I'm so glad I was referred to Ark Vet. Dr. Lavelle is absolutely amazing, kind, and patient. It's clear everyone there takes a genuine interest in your pet, and goes above and beyond to make sure you're equipped with all the knowledge you need to care for your pet. I took my hognose snake in, stressed to the max as I was overwhelmed with caring for my first reptile, and left feeling way more calm and confident than I expected. I even had a minor panic attack recently concerned with a sudden change to my little hoggie, and I got an immediate response from Ark. I didn't even have an appointment (this was over the phone) and I'm sure they were busy, but they took the time to help me out in that moment. I can't express how grateful I am for that. The only downside I have is the wait time for my actual appointment was a bit long, but otherwise, I'm 100% sold. I wish I could rate more than 5 stars, I very much recommend going here.
They will hold your pet hostage in order to control clients!! I called PRIOR to bringing my son's guinea pig in for an abscess on his leg and after explaining to Dr Sarah that I am a struggling single mom of three young children and don't have a lot of extra money, Dr Sarah told me that she would be happy to set up a payment plan in order to have him seen. She did not stand by her word. At the appointment we discovered that our guinea pig would need surgery to remove the abscess. I was told that they could do the surgery that day and he would be ready to go home before closing. I hadn't even made it home from the appointment yet and they were already calling AND texting me about the balance!! They not only refused to set up a payment arrangement but then told me I had 30 minutes to decide if I could come up with the total amount of almost $500 in order to get the surgery done!! After telling them not to do the surgery - that I would just come get him, they informed me that they would not release my pet to me unless I paid the total amount just to have him seen and clip his nails. Almost $100!!! They clearly care more about the money than the animals OR they're clients!!!
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