Ford Quick Lane in Bozeman did an AWESOME job! So easy to get in and scheduled and in & out quickly for the service. I had to have my dog with me due to scheduling issues and they were so friendly. They even gave him some dog treats! Thanks so much guys!
Good experience purchasing, but that's where the praise ends. Upon registering the vehicle, I was told they messed up the title work and I was delayed in getting tags. Took the vehicle in for work that was agreed upon when it was purchased (windshield wiper pump, a recall, and a key fob replacement) Took three weeks to get an appointment. Dropped vehicle off on a Thursday. I called Tuesday and they hadn't gotten to the truck yet. The next day they called to let me know a mistake was made the parts hadn't been ordered. Another week and they let me know vehicle was repaired and ready for pick up. I pick the vehicle up and the washer pump is still not working and they can't find the key fob (after telling me it was in my vehicle). "Another mistake..." They were supposed to call you and let you know that we needed to run a diagnostic to see what the issue is with the washer pump (at your expense). Key had not been ordered, even though they tried to charge me for it after saying it was done. So after nearly 4 weeks, nothing was fixed. Now I have a second appointment, but with their record so far, I expect nothing.
Rachel Dawson connected with me via email and phone after my initial online inquiry about a specific vehicle on the Kendall Ford Dealership lot. Rachel did a great job getting me the information I needed and was very knowledgeable. I received a great price for my trade-in, which was an important element during my purchase. The Kendall Ford Team made me feel like a valued customer and I highly recommend this dealership. The lot is stocked with great vehicles and the sales staff was exceptional and very customer focused.
First time buying a vehicle from Kendall Ford and the service was impeccable. Not only did Tom do an outstanding job with helping not only my needs, but my fiancés too. He wasn’t afraid to answer any of our questions nor was he afraid to crack a couple jokes with us. He made our buying experience memorable and we look forward to working with Tom in the near future.
My Wife and I Bought two vehicles from Bozeman Ford. Thomas Storey worked with us on a used vehicle we where there to look at. We told him we where also looking for a truck. Told him what we looking for and what we could afford. Tom had the perfect vehicle in mind that would meet all our needs. He was right. He didn't push or blow smoke. He was great to work with. If you are looking for a new or used vehicle you need to ask for Tom Storey.
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