A Bozeman institution, Carter's Boots is not merely what the name suggests, although it is certainly that - jealousy-inducing hand-built boots - it is also where you will find a variety of Western clothing items and accessories. In addition, and I speak from experience on this point, Carter's does a phenomenal job of repairing, resoling, and reviving your old boots and shoes, thereby extending their life for years to come. You won't be disappointed.
I dropped off a $700 leather Kate Spade purse at the end of September 2021. It was going to be $80-100 to repair the straps. I told the person that I left it with that it was worth it, because the purse was worth several hundred dollars. They said they were really busy and weren’t sure when it was going to get done. I said no worries I don’t need this…put it at the bottom of your repair list. I didn’t hear anything and frankly forgot about it. I got a call on March 19, 2022 that it was ready for pick up. I went in on April 16 and was told they “sent it up the road.” I said where is “up the road”? Belgrade goodwill. They said if things are here more than a year they take them to goodwill. I said it was not a year…maybe six months and I had just got a call a few weeks ago. One of the workers confirmed that it was late September so six months, not a year. I explained this was a several hundred dollar purse (hence why it was at the repair shop). I was told “if I knew it had only been six months I would not have sent it.” There was no offer to remedy the situation in any way. I was told to go to Belgrade goodwill to look for it. I said if it had been two weeks the purse was gone. Anyone who saw that purse at GOODWILL would have snatched it up. Sure enough. I went to Belgrade Goodwill, and it was gone. Who does this? For one, if something is taken to a leather repair shop, it is worth the money to pay for the repair. For two, who calls and then gives a week for pick up? And when it is not picked up sends a persons’ property to goodwill? And then what business owner makes no effort to remedy the situation? I recommend staying far away from Carters. I will from now on.
Great store and very nice service! Excellent selection of high quality boots plus they have a repair shop. Well worth the time to visit. 👍👍
The young lady who spoke with my husband was so sweet and helpful.
I recently traveled to Montana and on a recommendation, stopped in Carters. Everyone in the store was friendly and helpful and much to my own surprise, I ended up buying a pair of boots. I requested a slight a different heel and they were able to accommodate my request! I flew home and the boots were delivered to my house shortly thereafter. They are absolutely beautiful and I am so so happy with them. Highly recommend.
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