The folks here are WONDERFUL. They go the distance for customer service. In Bozeman customer service is at a new low. To be able to come in and ask for a service which I did...and they helped me out, icing on the cake??? They refused to charge me!! Love this store and the peeps.
We were treated like 2nd class citizens. Bought some boots for $400.00 plus but lady was very lofty and condescending.
At Carter's, I have bought at least four pair of boots, in addition to other leather goods and boot accessories (e.g., boot jacks). I have also had shoes a boot repairs done in their shop. They taught me some basics like buying zipper pullers rather than having zippers repaired. Everything I have bought from Carter's is apparently going to last my lifetime. If they sell a tube a glue that appears expensive (as one reviewer complains), then you can be certain its good quality and is going to work!
I've had several items fixed here, and all repairs have been done quickly and with high quality. It's nice to not have to send anything out and to be able to support local. Glad they can reattach my purse straps!
A Bozeman institution, Carter's Boots is not merely what the name suggests, althought it is certainly that - home of the greatest hand-built boots that money can by - it is also where you will find a variety of complimentary clothing items and accessories. In addition, and I speak from experience on this point, Carter's does a phenomenal job of repairing, resoleing, and reviving your old boots and shoes, thereby extending their life for years to come.
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