I was very excited to have received a super gorgeous set for my wedding from Suelto!! Unfortunately, it was way too small, which was odd since the set was a size large, and I usually am size small/medium. By the time I went in to hopefully exchange the set (about 3 weeks after we got back from our wedding/honeymoon, and still within a month since it was gifted to me) I was met with incredibly poor customer service. The woman working didn't even let me finish explaining the situation before telling me their return policy, something I had no idea of since it was a gift, and I had never been in before. I was told nothing would be returned after 10 days, which is impossible for brides during and right after their wedding/honeymoon. She made no effort to help me in the situation and told me to RE-GIFT IT. I was shocked. This was an intimate gift that I loved, but didn't fit me, given to me on my wedding day, and I was told to re-gift it. It was such an insensitive response and I was really taken aback and disappointed. It would have been so easy to offer an exchange. It was a very expensive item, and by her making no effort to make the situation right, or even offer a compromise, told me this shop is just in it for the money, with no regard to making their customers fell valued. I was really looking forward to shopping here in the future, especially now that I'm married, but just not sure I will if that is what customers are rewarded with. Would 100% recommend NOT gifting anything from here to Brides or anyone who would not have readily available time to return or exchange.
I love my new lingerie 💋awesome in story service 😘
I have been wearing the wrong bra size for years! Best customer service. Love this store, and can’t believe I have never been in here before. Wide range of lingerie.
I had an incredible experience here. The customer service that Sherri brings to Suelto is unmatched. I was blown away at the selection, sizes, and quality of goods. This is an inclusive stores that has something for every woman.
I’ve gained some weight since I had my child and I’m very uncomfortable in my skin right now. I had so much fun here. I left feeling sexy, strong, and seen. Can’t wait to go again.
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